Phone: (402) 438.3103
Hours: Monday-Friday, 8:30 AM to 5 PM (CST), excluding holidays

Calls placed by authorized individuals will be handled as quickly as possible in the order received. When a call is extremely urgent (e.g., system is down), Sirius Software Solutions will shift call queue priorities and respond immediately. Calls may be placed by one of two representatives authorized to request support for your organization. In the event that assistance is required outside of normal support hours, such support can be arranged in advance and will be assessed an additional fee.

Telephone support is not intended to replace consulting services or training. In the process of providing telephone support, we will answer specific questions. If it is clear that training or consulting is required, we will recommend those services. Specifically excluded from telephone support services are design/creation of reports and queries, database and file conversions/repairs, basic product training, preventative maintenance and software upgrades. These services are available at our standard billing rates.